Terms & Conditions HNK

Please note that all prices listed on our site are in Australian dollars and may include GST. (if you have visited our site before on this device or you are a registered customer our shopping cart will choose whether you will need to pay GST or not (ie if you have an Australian address GST is payable) and it will then be reflected in the shown prices. It this is your first visit and our clever cart doesn't know where you are shopping from prices may be GST exclusive (Note: GST is the Australian 10% Goods and Services tax applicable to all products purchased in Australia) International orders will not have the GST added during the checkout process.  If you are unsure about the advertised price please register/login to view the correct prices for your area.


We have endeavored to make your shopping experience with us as simple as possible and we ask that if you have any problems with the ordering process that you contact us.
You can order with us by:
1. Secure on-line purchasing -  VISA and Mastercard. Payments through Paypal are also accepted.
2. Direct deposit - Choose 'Bank Transfer' from the payment choices and hit the 'continue' button to submit your order.. You will receive an email with our banking details.
4. PayPal - simply select the Paypal payment option and follow the instructions in your web browser.


All orders will be attended to promptly and we will advise if there are any delays with providing products.

OUT OF STOCK  
If you place an order and we happen to be out of stock of the product we will advise you and you can choose to wait for the stock to arrive or you may cancel the order.

RETURNS
While all care is taken in packaging your goods, Hugs 'n Kisses/Quarter Inch will not be responsible for any goods received damaged, due to shipping. (If damaged due to shipping you, the customer will need to contact Australia Post and make a claim).
Items purchased may not be returned  or exchanged unless you can prove that the item is not what you expected from the details given on the website. Then an exchange voucher only will be given at the discretion of Hugs 'n Kisses/Quarter Inch. A receipt is required of your initial purchase. No refunds or exchanges are given on clearance sale items.
As a general rule, refunds or exchanges are only applicable if the goods are returned to Hugs 'n Kisses/Quarter Inch:

  • in original condition, suitable for re-sale
  • with all packaging in-tact
  • within 21 days of the transaction date
Goods should be returned via registered post together with proof of purchase invoice. (postage  for the return of goods is at the customers cost)
Postage and handling charges on returned goods are not refundable.