Terms & Conditions HNK

Please note that all prices listed on our site are in Australian dollars and may include GST. (if you have visited our site before on this device or you are a registered customer our shopping cart will choose whether you will need to pay GST or not (ie if you have an Australian address GST is payable) and it will then be reflected in the shown prices.

If this is your first visit and our clever cart doesn't know where you are shopping from prices may be GST exclusive (Note: GST is the Australian 10% Goods and Services tax applicable to all products purchased in Australia)

International orders will not have the GST added during the checkout process.  If you are unsure about the advertised price please register/login to view the correct prices for your area.

SHIPPING

All goods purchased via our online store will be delivered via Australia Post, Toll Priority or at times Sendle. We endeavor at all times to ship your orders in the most economical but secure manner. 

Australia Post letter deliveries are the cheapest method BUT are not registered, trackable or insured. Parcels have a tracking code but are not insured.


Once the order has left our premises it is deemed to be delivered. 

Australia Post letters are currently taking up to 4 weeks to arrive -even within Australia - note: unless insurance/tracking is selected during checkout we have no way of finding your letter or telling you when it will be delivered.

For quicker delivery with tracking please choose Express Post as your shipping method. 

Toll packages are trackable as are Sendle packages so if you'd prefer us to recalculate using a different method, or to add insurance/tracking to your order please mention it in the comments section.


Our shopping cart calculates Australia Post shipping charges based on weight and measurement. Often we can improve these automated shipping rates by packing and recalculating total shipping or using other shipping methods. In this event we will always refund any excess shipping you have paid if we are able to. 

We have given an option named Letter rate. Note: this is for a flat paper pattern only. This is a cheaper rate for flat, light paper goods only (such as patterns) but is not registered nor trackable.

Note: If letter rate is selected we do not replace late or missing items and we cannot track your order in anyway. If selected for other shaped items your order will not be able to be processed until further shipping is paid.

We recommend choosing the insurance option during checkout so a registered post label is added to your letter for tracking purposes. For peace of mind this adds only a small extra fee. ($2.90 Australia, $9.00 International)

Remember: if insurance is not selected on letter and parcel shipping rates we cannot track nor refund or resend your order if it does not arrive. Is it worth the risk?


 If Letter rate is incorrectly selected for other shaped items your order will not be able to be processed until further shipping is paid. 

Free shipping offer:  for orders over AUD$100   - will be shipped standard, non trackable, non insured rates within Australia only - if you want tracking or insurance please choose another option. Note: free shipping is not included in recurring purchases (BOM etc) if subsequent months are not over the $100 limit. Note: The free shipping option may take up to 21 days to arrive.


We have endeavored to make your shopping experience with us as simple as possible and we ask that if you have any problems with the ordering process that you contact us.
You can order with us by:
1. Secure on-line purchasing -  VISA and Mastercard. Payments through Paypal are also accepted.
2. PayPal - simply select the Paypal payment option and follow the instructions in your web browser. (Note: you do not have to have a Paypal account to use your Credit card through this service)
All orders will be attended to promptly and we will advise if there are any delays with providing products.


OUT OF STOCK  
If you place an order and we happen to be out of stock of the product we will advise you and you can choose to wait for the stock to arrive or you may cancel the order.

RETURNS
While all care is taken in packaging your goods, Hugs 'n Kisses/Quarter Inch will not be responsible for any goods received damaged, due to shipping. (If damaged due to shipping you, the customer will need to contact Australia Post/courier and make a claim).
Items purchased may not be returned  or exchanged unless you can prove that the item is not what you expected from the details given on the website. Then an exchange voucher only will be given at the discretion of Hugs 'n Kisses/Quarter Inch. A receipt is required of your initial purchase. No refunds or exchanges are given on clearance sale items.


As a general rule, refunds or exchanges are only applicable if the goods are returned to Hugs 'n Kisses/Quarter Inch:

  • in original condition, suitable for re-sale
  • with all packaging in-tact
  • within 21 days of the transaction date

Goods should be returned via registered post together with proof of purchase invoice. (postage  for the return of goods is at the customers cost)
Postage and handling charges on returned goods are not refundable.


REWARD POINTS
Shopping on our websites will reward you with points. 1 point for every dollar spent. (exc GST) These are visible in your account section and can be redeemed for goods ordered online through our sites.

Reward points cannot be allocated to your online account manually - only fully processed/paid orders placed through our automated website/payment system will apply your points.


Note: reward points are not awarded for the following: Classes, Quilting services, Programs and clubs and products on sale.


Newsletters:

By placing an order through our website your email address will be added to our newsletter platform by  consent  (via an existing business or other relationship, where there is reasonable expectation of receiving commercial electronic messages) for future marketing, emails, announcements and general chatter. You can opt out at anytime by using the link on every email we may send you.


GDPR

Please read our updated Privacy Policy in regards to new GDPR rules. By placing and order on our websites and ticking that you have read the 'terms and conditions' during checkout it is deemed that you have given full consent for us to collect your details as per our Privacy Policy.